Customer Support Executive

About Vyapar:

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Responsibilities:

• Attend  incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided. 
• Should be able to answer calls timely ensuring adherence to the process standards. 
• Follow up customer calls wherever is necessary 
• Attend mandatory training sessions to stay updated on product or company policy changes 
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Exp - 1 to 4 years or Freshers can also apply (2023 pass out)
• Any Graduate
• Proven experience in a customer support role, preferably in an inbound call center environment.
• Proficient in relevant computer applications
• Having accounting knowledge is a plus. 
• Excellent communication and active listening skills.

Languages : English & Hindi

Other Mandates:  Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.